In response to a sharp spike in IT services and cybersecurity demands for a dispersed workforce, President Joe Biden made Federal technology modernization one of his early priorities, citing the need to upgrade Federal IT as “an urgent national security issue.” […]

MeriTalk recently connected with ServiceNow’s Bob Osborn, Chief Technology Officer, Global Governments, to explore how Federal IT leaders are anticipating and avoiding IT outages that impact employee and citizen services. […]

Several Federal IT industry stalwarts offered praise today for the important role that FITARA (the Federal Information Technology Acquisition Reform Act) has played in pushing Federal agencies toward greater IT modernization, and for the opportunities for further progress that the House Oversight and Reform Committee’s FITARA Scorecard helps to clarify for Federal CIOs. […]

House Speaker Nancy Pelosi, D-Calif., on Tuesday released the Democratic roster for the Select Committee on the Modernization of Congress, which was created as part of a House Rules package adopted earlier this month when Democratic leadership took over in the House. Minority Leader Kevin McCarthy, R-Calif., has not yet named the committee’s Republican members. […]

Disruptive technologies such as artificial intelligence (AI) and the Internet of Things (IoT) can help Federal agencies better utilize their data to improve processes, public and private sector technology officials said  during a FedInsider webinar on July 25. […]

Several industry experts told MeriTalk in the run-up to the release of the latest FITARA (Federal Information Technology Acquisition Reform Act) Federal agency scorecards that expected funding flows from the Modernizing Government Technology Act (MGT Act) may go a long way toward helping agencies boost their scores. […]

When the first Federal IT Acquisitions Reform Act (FITARA) scorecards were dished out in November 2015, agencies and industry alike praised government’s glowing commitment to overhauling a moribund Federal IT landscape. Looking back over the scorecards, FITARA has clearly added new transparency and accountability–and the scorecard has evolved over time. But, the FITARA 5.0 reports in late 2017 showed agencies are regressing. With the passage of the MGT Act, now seems like a good time to further evolve the FITARA scorecard. […]

Federal IT employees said that they need automated capabilities in order to streamline administrative tasks that take up a chunk of the workday. Seventy-seven percent of respondents to ServiceNow’s survey of Federal technology workers said that they spend more than a quarter of their workday on manual, administrative tasks. […]

Federal agencies are working on ideas to reorganize and streamline, as requested by the Office of Management and Budget and President Donald Trump’s Executive Order on a Comprehensive Plan to Reorganize the Executive Branch.
“Many manual processes remain, especially when it comes to processes that cut across multiple departments. Initiating a cross-cutting, agencywide approach to service delivery is necessary but challenging, especially when we look at holistic service delivery that marshals the data stored in legacy systems,” said Bob Osborn, chief technology officer for ServiceNow Federal. […]