The General Services Administration’s (GSA) Technology Modernization Fund (TMF) announced today its latest round of investments, totaling $50.2 million, aimed at modernizing critical customer experience services across two Federal agencies. […]

The Social Security Administration’s (SSA) ongoing effort to modernize its customer relationship management (CRM) technology has put the agency’s customer service capabilities “on the edge of something extraordinary,” said Sam Richardson, SSA’s associate commissioner for the Office of Electronic Services and Technology, today at the Pega Government Empowered conference in Washington. Richardson talked about SSA’s […]

The Social Security Administration (SSA) needs to develop strategies to expand the use of its real-time electronic identity verification system after not meeting projections for expected industry participation and lagging behind on expected cost recoveries, the Government Accountability Office (GAO) said in a  report issued today.   […]

The Social Security Administration (SSA) announced Thursday that it will now allow an electronic signature – rather than a physical signature – for more than 30 documents, which make up 90 percent of the most commonly used forms. […]

The Social Security Administration (SSA) announced on Aug. 27 that it’s moving its application for Supplemental Security Income (SSI) – which provides monthly payments to people with disabilities and older adults with little to no income and resources – online starting in December. […]

The Social Security Administration’s (SSA) near-term tech priorities feature website improvements, implementation of e-signatures capabilities, and creation of a new web portal. […]

Senate Finance Committee leaders are probing the Social Security Administration (SSA) on its use of AI, especially in decisions about benefit eligibility and payment amounts. […]

The Social Security Administration (SSA) has awarded Accenture Federal Services an $81 million contract to speed the processing of millions of forms annually.   […]

Federal government operations affected by Friday’s Microsoft outage linked to the cybersecurity giant CrowdStrike appeared to recovering their footing today, including the Social Security Administration (SSA), which reopened its offices today. […]

The Social Security Administration (SSA) announced on Friday that customers who created “my Social Security” accounts before Sept. 18, 2021, will need to transition to a Login.gov account to continue to access their online services. […]

The Social Security Administration (SSA) is looking to reduce the amount of time the agency takes to process benefits for applicants as the agency transitions into the use of the General Services Administration’s single sign-on Login.gov tool, an agency official said this week. […]

A new report from the Government Accountability Office (GAO) recommends that the Social Security Administration (SSA) assess and review the amount of funds the agency uses in acquiring software licenses, and the possible duplication of licenses that it buys. […]

Dustin Brown had been tapped to serve as chief operating officer (COO) and acting chief of staff for the Social Security Administration (SSA), according to a recent update on the SSA commissioner’s website. […]

The Social Security Administration (SSA) has been expanding its use of artificial intelligence (AI) technologies to bridge the gap on creating customer experience improvements even as it faces staffing shortages and budget uncertainty, the head of the agency said this week.  […]

The Social Security Administration (SSA) has named Marcela Escobar-Alava as the agency’s new chief information officer, with a start date of March 4. […]

The Social Security Administration (SSA) is taking steps to overhaul and restructure its Office of Systems – which has served as the main arm of SSA’s IT apparatus – to realign the agency’s IT management focus around a new Office of the Chief Information Officer, an agency official confirmed. […]

The Social Security Administration (SSA) has announced that it is creating a new team to counter claims that the agency overpays individuals through SSA programs, including the Supplemental Security Income (SSI) program. […]

During a House Ways and Means subcommittee hearing on May 24, officials from the Social Security Administration (SSA) testified before the committee on some of the actions they have undertaken to combat online identity fraud. […]

A new report from the Government Accountability Office (GAO) finds that the Department of Defense (DoD) needs to work on how it evaluates data from commercial services when it involves tracking satellites in orbit. […]

The Social Security Administration (SSA) is focusing its IT modernization efforts on making its benefits claim systems more accessible online, the agency’s Deputy Chief Information Officer (CIO) Patrick Newbold, said on Feb. 21. […]

In the waning days of 2022 and with a Federal government newly focused on customer experience improvements, it’s mostly taken as a given that major financial benefit programs should have an online application portal that works for everyone. […]

The Social Security Administration (SSA) has appointed Timothy Amerson deputy associate commissioner and deputy chief information security officer (CISO) for the agency’s office of Information security, Amerson announced via his LinkedIn page. […]

The National Academy of Public Administration (NAPA) on August 8 released a new report for the U.S. Social Security Administration (SSA) on current and potential sources of state death data used by Federal agencies for program administration and payment integrity, and pointing to ways for better government cooperation in the sharing of that data. […]

The Government Accountability Office (GAO) said in a new report that the Social Security Administration (SSA) still needs to improve its cybersecurity by addressing how it coordinates with states and other Federal agencies. […]

The Treasury Inspector General for Tax Administration (TIGTA) has identified concerns with IRS payment programs including inaccurate assessment of risk for the U.S. Coronavirus Economic Impact Payment program, the Sick and Paid Family Leave, Credit and the Employee Retention Tax Credit, along with self-employment income reporting to the Social Security Administration (SSA). […]

The Social Security Administration (SSA) has launched a new beta version of its website, complete with a new design to improve customer experience, the agency announced in an April 18 blog post. […]

While the Social Security Administration (SSA), like much of the rest of the Federal government has been largely operating in a work from home setting since the beginning of the COVID-19 pandemic, the agency is preparing to return to office through a phased re-entry plan, the agency confirmed to MeriTalk. […]

In many cases, inspector general reports don’t tally up to good news for Federal agencies, but not this time. […]

The Social Security Administration (SSA) has implemented four of the seven open priority recommendations that the Government Accountability Office (GAO) identified in April 2020, including updating systems and establishing a risk management framework. […]

While legislation from 2018 sought to have the Social Security Administration (SSA) enter into agreements with states to share and match SSA and child welfare data, a Government Accountability Office (GAO) survey has found that some state child welfare agencies are identifing challenges to participating in these data exchanges. […]