To align with the Biden-Harris administration’s President’s Management Agenda (PMA), the Department of Health and Human Services (HHS) has committed to leading the first-ever Agency Priority Goal (APG) dedicated solely to advancing customer experience (CX). […]

PMA

The General Services Administration (GSA) is continuing to increase adoption of its Login.gov service, reaching 38.8 million active users as of September and supplying service to 42 Federal partner agencies, according to new data from the Office of Management and Budget (OMB). […]

CX Customer experience -min

The General Services Administration’s (GSA) ninth annual Mission-Support Customer Satisfaction Survey is out for 2023, and the bottom-line finding is that the development, enhancement, and modernization of IT is one service that leaves the most room for improvement. […]

PMA

The Office of Management and Budget (OMB) unveiled its latest President’s Management Agenda (PMA) quarterly updates today, highlighting the successes under the second priority of the PMA: delivering excellent, equitable, and secure Federal services and customer experience. […]

White House

The Office of Management and Budget (OMB) unveiled its latest President’s Management Agenda (PMA) quarterly updates today that outline the Biden-Harris administration’s progress on its three PMA priorities: strengthening the Federal workforce, delivering excellent customer experience, and improving government business management. […]

The General Services Administration’s (GSA) Login.gov service – which enables users to access participating government agencies with only one username and account – continued to grow in fiscal year (FY) 2022, the Office of Management and Budget (OMB) said in a Jan. 24 blog post. […]

The Office of Personnel Management (OPM) is asking agencies to take a number of actions to better track progress on the first priority in the President’s Management Agenda (PMA), which aims to strengthen and empower the Federal workforce. […]

PMA

The Office of Management and Budget (OMB) unveiled its latest President’s Management Agenda (PMA) quarterly updates today, outlining the Biden administration’s progress on its three PMA priorities focused on strengthening the Federal workforce, customer experience, and government business management. […]

Barton Phillips, vice president for Public Sector at DocuSign, detailed the Federal government’s relatively slow progress to date in digitizing citizen services – and what agencies need to do to operate seamlessly in the digital landscape – during an address at the MerITocracy American Innovation Forum on July 21. […]

The Office of Management (OMB) reported solid progress for the third quarter of Fiscal Year 2022 (ended June 30) on goals for advancing the customer experience imperatives in the Biden Harris administration’s President’s Management Agenda released in November 2021. […]

The Office of Management and Budget (OMB) today unveiled its latest President’s Management Agenda (PMA) quarterly updates for the period ending June 30, featuring new goal statements for Federal procurement and financial management under “Managing the Business of Government” – one of the three major PMA objectives. […]

PMA

New legislation introduced by Senate Homeland Security and Governmental Affairs Committee Chairman Gary Peters, D-Mich., and Sen. Mike Braun, R-Ind., aims to tighten up oversight of Federal agency performance goals, and publish more public data to help track how agencies are performing against stated goals. […]

White House

As the Office of Management and Budget’s (OMB) effort to transform the President’s Management Agenda from a list of goals into actionable policy steps gathers steam, OMB is fleshing out its list of Federal agency officials who are taking on leadership rules not only for the three major PMA pushes but for numerous strategic goals within each of them. […]

IT

While one primary focus of the Biden administration’s President’s Management Agenda is continuing to improve Federal IT to enable better delivery of citizen services, tech leaders from the Department of Health and Human Services (HHS) explained on Feb. 1 that they face emerging challenges in pursuing those goals. […]

PMA

The Biden-Harris administration released a vision statement for the President’s Management Agenda (PMA) in November, and has since released a draft learning agenda that will inform further development of the PMA. But what’s next for the PMA and when can agencies expect implementation efforts to begin? […]

PMA

Earlier this month, in a May 6 column, I offered up a President’s Management Agenda framework – PMA 46 – for the Biden-Harris Administration as we awaited the full FY 2022 budget proposal, which was publicly released today. While the so-called “skinny budget” released in April outlined plans for the discretionary part of next year’s […]

President Biden
State Department

Despite the disruption caused by the COVID-19 pandemic, the Department of State has managed to meet or be on track for the majority of its Q3 FY2020 goals set in its Agency Priority Goal Action Plan for IT Modernization as part of the President’s Management Agenda (PMA). […]

The coronavirus pandemic hasn’t slowed the government’s progress on managing the Federal background check inventory, which has returned to a stable state of roughly 200,000 cases, according to a quarterly report on the Security Clearance, Suitability/Fitness, and Credentialing Reform Cross-Agency Priority (CAP) goal action plan from the President’s Management Agenda. […]

supply chain risk management process automation
DOJ Department of Justice

In the President’s Management Agenda (PMA), the Justice Department was tasked with combating cyber-enabled threats and attacks by “conducting 8,400 computer intrusion program deterrences, detections, disruptions, and dismantlements, while successfully resolving 90 percent of its cyber defendant cases.” According to a Q3 FY2019 update, the Justice Department has not only met its quarterly targets, but it has also exceeded them. […]

Labor

The Department of Labor (DoL) is making progress on its goal to take an enterprise approach to department administration, especially when it comes to IT, according to a Q3 Fiscal Year 2019 update to the agency’s priority goal posted on September 19. […]

USDA Agriculture

The U.S. Department of Agriculture (USDA) has continued its progress toward modernizing IT and data analytics capabilities across the agency in accordance with the President’s Management Agenda (PMA) with a set date of Sept. 30, 2019, to “provide USDA leadership with instant access to key data on program activities and trends.” […]

While the Department of Education is somewhat on track to meet its goal of improving student privacy and data security at institutions of higher education, it still has room to improve, according to an update to the Department of Education’s agency priority goals – part of the President’s Management Agenda (PMA) – released September 19. […]

State Department
Kent Murphy

The White House’s new approach to shared services remains on track for full implementation during fiscal year 2020, according to an update to the Sharing Quality Services cross-agency priority (CAP) Goal on the President’s Management Agenda (PMA) released September 19. […]

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