Customer experience CX-min

Federal CIO Clare Martorana exhorted government officials along with technology vendors to seize the present moment to make needed improvements in how citizens interact with government agencies and services during a Dec. 7 keynote speech at ACT-IAC’s CX Summit event in Arlington, Va. […]

TMF

The Technology Modernization Fund (TMF) is calling out to Federal agencies to apply for funding that will help them implement requirements of the 21st Century Integrated Digital Experience (IDEA) Act. […]

White House

Federal CIO Clare Martorana said today she expects the Office of Management and Budget (OMB) to issue guidance this summer to Federal agencies on how to further implement the 21st Century Integrated Digital Experience Act (IDEA Act) approved by Congress in late 2018. […]

OMB
TMF

Federal Chief Information Officer Clare Martorana told House lawmakers today that she envisions promising payoffs over the next year from Technology Modernization Fund (TMF) investments spurred by Congress’s $1 billion cash infusion into the fund last year.  […]

CX Customer experience -min
TMF

Federal CIO Clare Martorana currently has a data call out to several Federal agencies asking them how they are currently using artificial intelligence (AI), their current AI use cases, and what AI work they have in production, according to a Department of Homeland Security (DHS) program manager. […]

Ross Nodurft, executive director of the Alliance for Digital Innovation and former chief of the Office of Management and Budget’s (OMB) cybersecurity team, gave positive reviews to the final version of OMB’s zero trust security directive to Federal agencies, but also noted agencies’ ability to find funding to implement the strategy in the near term remains somewhat cloudy. […]

innovation

The Office of the Federal Chief Information Officer (OFCIO) added two Federal IT veterans to its staff last week, hiring Drew Myklegard as associate Deputy Federal CIO and former Air Force Chief Data Officer (CDO) Eileen Vidrine as a senior strategic advisor for Data to the Federal CIO, the Office of Management and Budget (OMB) confirmed to MeriTalk. […]

With the initial big round of Technology Modernization Fund awards announced in September skewing toward cybersecurity-related projects, Federal CIO Clare Martorana said today at MeriTalk’s TMF Forward virtual event that the next round of awards will be focused more on projects that will foster citizen service improvements. […]

CX Customer experience -min

Federal CIO Clare Martorana urged government technology leaders this week to take a page from the “Undercover Boss” television program and discover first-hand the experiences and viewpoints of their customers in order to better understand where government needs to make improvements in how citizens best interact with government services. […]

OMB

Jordan Burris – who serves as chief of staff for Federal CIO Clare Martorana, Deputy Federal CIO Maria Roat, and Federal Chief Information Security Officer (CISO) Chris DeRusha – will leave the Office of Management and Budget (OMB) November 12, he announced in a LinkedIn post. […]

cybersecurity
federal workforce worker hired-min
TMF

The American Rescue Plan (ARP), passed in March, included an additional $1 billion for the Technology Modernization Fund (TMF). Last week, Federal Chief Information Security Officer Chris DeRusha said the first round of awards was coming soon. Today, Federal CIO Clare Martorana said the TMF board sent the first seven project awards to Congress for final approval. […]

CX Customer experience -min

Federal CIO Clare Martorana today previewed the goals of ongoing efforts and forthcoming direction from the Office of Management and Budget (OMB) on improving customer/citizen experience (CX) with the Federal government, and set the bar high for expectations for service improvements that will follow. […]

Cybersecurity

While the steady performance of most large Federal agencies on the latest version of the FITARA Scorecard drew notes of praise from leaders of the House Government Operations Subcommittee at their July 28 hearing to review the grades, the central focus on the hearing – cybersecurity and IT modernization – got the most attention from private sector tech leaders. […]

innovation

While progress in modernizing government technology is one of the overarching themes of the bi-annual FITARA scorecard issued by the House Oversight and Reform Committee, an official from the Government Accountability Office (GAO) testified on July 28 that the Federal government still spends over 60 percent of IT spending on maintaining legacy systems. […]

modernization

Federal CIO Clare Martorana confirmed today at the House Government Operations Subcommittee’s FITARA Scorecard 12 hearing that her office has received proposals from Federal agencies for $2.1 billion of IT modernization projects competing for Technology Modernization Fund (TMF) money. […]

FITARA

The House Committee on Oversight and Reform Subcommittee on Government Reform and Operations announced the witness list for the FITARA 12.0 hearing on July 28. Federal CIO Clare Martorana headlines the list of four witnesses, according to a release today by the committee. […]

Cybersecurity

Federal CIO Clare Martorana today laid out her vision for civilian government-wide Federal IT improvements that match up broadly with many of the larger goals outlined in projects and spending priorities announced earlier this month for the recent $1 billion cash infusion into the Technology Modernization Fund (TMF). In her first extended public policy address […]

The top members of the House Government Operations Subcommittee indicated today that Federal IT modernization – and the role that the newly expanded Technology Modernization Fund (TMF) can play in furthering that goal – loom large in their thinking as they consider the House Oversight and Reform Committee’s ongoing tracking of Federal agency IT improvements via the FITARA Scorecard. […]

OPM Office of Personnel Management
OMB

President Biden today named Clare Martorana Federal CIO and administrator of the Office of Electronic Government at the Office of Management and Budget (OMB). […]

OPM Office of Personnel Management

The Office of Personnel Management’s (OPM’s) cybersecurity fell under scrutiny in two audits by the agency’s inspector general, with both identifying issues in OPM’s controls and security practices. […]

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