The Department of Veterans Affairs (VA) Financial Services Center (FSC) – which provides financial and accounting products and services to the VA and other Federal agencies – is utilizing AI to optimize its benefits processing and reduce operational costs. […]

Senior Federal government officials are gathering in Washington, D.C., on October 16 at the 7th annual Pega Government Empowered conference from 8 a.m. to 4 p.m. Eastern time to showcase how government is using AI-driven automation technologies to transform its operations, and you are invited to join in. […]

The Army Corps of Engineers is looking to automation capabilities to extract valuable insights from satellite imagery data, particularly as the agency grapples with an overwhelming influx of information, a senior Corps official said today. […]

The White House’s Office of Management and Budget (OMB) released long-awaited guidance today to overhaul the Federal Risk and Authorization Management Program (FedRAMP), replacing the existing policy created for the program when it began in 2011. […]

Automation technologies have helped the Department of Veterans Affairs (VA) stop more than 800 cyberattacks this fiscal year, a VA cybersecurity official said today during the ServiceNow Federal Forum – powered by MeriTalk – in National Harbor, Md. […]

The Defense Information Systems Agency (DISA) is looking to “automate and elevate” its data in order to better adapt to a dynamic cyber environment, according to Darrell Fountain, chief of the Cyber Security Services Provider (CSSP) Program at DISA. […]

As the White House’s Office of Management and Budget (OMB) works to modernize the General Services Administration’s (GSA) Federal Risk and Authorization Management Program (FedRAMP), top officials from OMB this week previewed coming changes for the program. […]

The Federal government is continuing to seek solutions to improve the security of its operational technologies (OT) and IT infrastructure, especially as numerous policy mandates bring further attention to the need for securing government networks. […]

Automation is a vital piece of the digital transformation that is sweeping across Federal agencies. It improves workflows and speeds processes, ultimately improving the quality of citizen services. MeriTalk recently sat down with Adam Clater, chief architect for North America Public Sector at Red Hat, to discuss the power of automation to transform citizen services, how agencies can plan for automation across the enterprise, and the importance of automating on a secure, stable foundation. […]

As Federal agencies work through their digital modernization roadmaps, officials are embracing a user-centric approach to building IT infrastructures that will dramatically improve the total experience with government – for citizens and employees alike. MeriTalk recently sat down with Joe Jeter, senior vice president for Federal technology at Maximus, to discuss how agencies are utilizing automation and emerging technologies to transform service delivery and improve efficiencies. […]

The Transportation Security Administration (TSA) is looking to improve its customers’ experiences by adding machine learning tools to screening technologies at airport checkpoints nationwide. […]

For organizations to succeed in getting started with automation efforts, experts recommend they focus on the “pain points” of the process, and use those successes to build momentum for automation. […]

The Department of Veterans Affairs (VA) is looking to tackle its growing backlog of disability compensation claims through the use of automation technology. […]

A top Department of Health and Human Services (HHS) official in charge of preparedness and response said today that the agency is interested in the development of automated patient reporting technologies to boost the government’s ability to improve diagnosis and treatment. […]

The U.S. Coast Guard is preparing to embark on a major push into cloud services beginning within the next year, said Jonathan White, the Coast Guard’s Platforms and Data Branch Chief, at Red Hat’s Nov. 9 Government Symposium in Washington, D.C. […]

The U.S. Citizenship and Immigration Services (USCIS) saved $26 million last year by automating their alert and response to threats against the agency’s data that is secured in the cloud, according to the USCIS chief information security officer (CISO). […]

The Internal Revenue Service (IRS) is seeking out a tool that will aid its procurement teams by automating the solicitation evaluation process. […]

Automation tools are helping state chief information officers (CIOs) drive more efficiency in government operations and advance citizen service delivery, according to state and local government experts. […]

The Department of Health and Human Services (HHS) Office of the Inspector General (OIG) is building on its AI text analytics capabilities and creating a new “bring your own documents” web portal that will allow customers without an analytics background to apply natural language processing methods to an ad hoc set of documents, according to an HHS official. […]

Prompted by the White House executive order on cybersecurity, Federal agencies are accelerating their adoption of zero trust architectures. And according to Gerald Caron, chief information officer (CIO) and assistant inspector general (IG) for information technology at the Department of Health and Human Services (HHS), these models must include automation. […]

When it comes to delivering efficient government services, contact center experts are encouraging organizations to use automation and data-driven analytics in order to put the needs of their customers first. […]

Adopting and integrating zero trust principles into any cybersecurity strategy is far from simple, but the use of automation technologies can help greatly in that process, Federal officials said at ATARC’s Zero Trust Summit on November 17. […]

The adoption of robotic process automation (RPA) technologies in business and management areas of the Defense Department (DoD) is “catching fire,” and RPA is firming up to become a gateway for the use of more sophisticated technologies such as artificial intelligence, a DoD official said on Oct. 26 at an online event organized by FCW. […]

By 2023, nearly 30 percent of Federal employees will be eligible for retirement – a soon-to-be reality that keeps Federal agency and IT leaders up at night. How can leaders prepare for greater productivity, capture as much institutional knowledge as possible in the interim, and ensure mission continuity and efficiency as new employees onboard? Process and infrastructure automation is an essential part of the solution. […]

For many organizations, moving to the cloud can be such an intimidating effort that they don’t even know where to start. Federal, state, and local government cloud experts recommend that organizations stop worrying about where to start, and to “just do something” to move themselves along on their cloud journey. […]

With the vast amount of data available to Federal agencies today, government and private sector experts agreed this week that security teams have a pressing need to leverage automation technologies to better decipher the threat landscape, and to free up their creative capacity to pursue innovation and modernization. […]

The Treasury Department’s Bureau of the Fiscal Service released a playbook that’s helping government agencies to automate their business through technology solutions. […]

The General Services Administration’s (GSA) Alliant 2 Governmentwide Acquisition Contract (GWAC) has had a lot of success in providing IT solutions to both Federal agencies and industry, and GSA experts said today they expect to see increased AI and automation tech going forward. […]

The U.S. Army is seeking intelligent automation, augmentation, and analytics (IA3) services and solutions “to harness the power of data, while improving operational efficiency and effectiveness” across the Department of Defense and other Federal agencies, according to a May 20 request for information (RFI). […]

The business side of the intelligence community (IC) has lagged behind the intelligence gathering mission of the IC when it comes to technology and IT, but new investments are moving the human capital enterprise forward. […]