A recent report from the U.S. Web Design System (USWDS) – which is run by the General Services Administration’s (GSA) Technology Transformation Services organization – says Federal agencies need to deliver better digital services to provide reliable, user-friendly services and build public trust in the government. […]
The Smithsonian Institute is looking for a new Head of Digital Transformation to develop and execute a digital transformation strategy for the institution. […]
The Federal Deposit Insurance Corporation’s (FDIC) Office of the Inspector General (OIG) completed a website redesign for ease of access on Dec. 3, according to a press release from FDIC OIG communications specialist Caitlin McDaniel. The site houses audits, investigations, and reports completed by the department, and now includes filters to sort through those reports easier. The site is also home to joint press releases with the Department of Justice about investigations into the banking sector. […]
Los Alamos National Laboratory (LMNL) has turned to a mobile app to let the public time travel to the 1940s. LMNL announced that it has re-released its mobile app, The Secret City: Project Y, which allows users to explore Los Alamos, N.M., as it was during the Manhattan Project in the 1940s. […]
The Department of Veterans Affairs (VA) is launching several real-time customer experience surveys on its websites to monitor feedback from veterans on their use of VA.gov, according to the agency’s September 2020 President’s Management Agenda (PMA) update. […]
Since the Air Force’s inception as a separate military branch in 1947, the service’s planes have been designed, tested, and built in primarily a physical environment. Now, a new process is being used – digital engineering. […]
The Federal government switched to largely digital service delivery during the COVID-19 pandemic, and Deputy Federal CIO Maria Roat is reiterating that data privacy and security efforts are crucial to the success of citizen interactions with digital technology. […]
While much attention has been focused on the Census Bureau’s ongoing 2020 decennial survey, another bureau operation whose impact will stretch well beyond then has proceeded with much less recognition – a training program to modernize the way employees deal with data. […]
A half-dozen technology-savvy individuals have been placed with members of Congress through TechCongress, a non-profit founded by a former Hill staffer in order to boost the legislative knowledge of the body on technology issues. […]
The COVID-19 pandemic has made all levels of government radically change how they operate. From shifting their workforce to telework to delivering government services digitally, Federal, state, and local governments have had to pivot the way they work, while still delivering on their mission. […]
As part of the President’s Management Agenda (PMA), the Department of Veterans Affairs (VA) is tacking to major IT priorities – improving the veteran experience with VA.gov and expanding telehealth services. As part of its July update, the Department reported on how the VA is progressing towards achieving its agency priority goals. […]
Steve Grewal, Federal CTO at data management platform provider Cohesity, is urging Federal agencies to take a fresh look at continuity-of-operations planning (COOP), along with further training and education for the Federal workforce as the initial wave of the COVID-19 pandemic abates enough for agencies to embark on phase-one re-opening plans. […]
As Congress considers remote voting and other measures to make the body work during the COVID-19 pandemic, a California-based non-profit has started the Congressional Digital Service Fellowship in order to bring additional digital expertise to the legislative branch. […]
The Pandemic Response Accountability Committee (PRAC) launched its website and Twitter account today, and appointed Robert Westbrooks as Executive Director of the committee. […]
The Food and Drug Administration (FDA) released a request for information (RFI) on Feb. 3 looking to modernize its Office of Ethics and Integrity’s (OEI) ethics filing platform. […]
The Government Accountability Office found in a Feb. 6 report that the Federal Emergency Management Agency (FEMA) and the Federal Communications Commission (FCC) need to work together to modernize the United States’ emergency alert capabilities. […]
Rep. Gerry Connolly, D-Va., chairman of the House Government Operations Subcommittee, said today he would consider adding compliance with the 21st Century Integrated Digital Experience Act’s (IDEA) website modernization standards to the Federal Information Technology Acquisition Reform Act scorecard produced twice a year by the House Oversight and Reform Committee. […]
One year after the relaunch of the Department of Veterans Affairs (VA) official website, VA.gov, the agency praised streamlined citizen services, integration of veterans’ health data with an iOS app, and its virtual veteran services capabilities at the Veterans Digital Transformation Breakfast on Nov. 7. […]
Defense Digital Service (DDS) Chief of Staff Katie Olson said today that DDS is helping the Defense Department (DoD) achieve digital transformation by “designing with, not for” end users. […]
FITARA, FedRAMP, and 21st Century IDEA are all shaping Federal IT modernization efforts, explained Rich Beutel and Mike Hettinger at ServiceNow’s Knowledge 2019 Conference. […]
The National Institute of Standards and Technology (NIST) implemented a new digital human resources (HR) platform. The system automates workflow for recruiting, keeping HR team members focused on high-value activities. […]
The Health and Human Services Office of the Inspector General (HHS OIG) is executing a broad modernization strategy, migrating to the cloud and deploying shared services. […]
The U.S. Navy is deploying new, automated solutions to facilitate better customer experiences for their teams who use bandwidth-intensive applications on closed government networks. […]
The National Geospatial-Intelligence Agency (NGA) is streamlining its system of record and improving the customer experience for employees. […]
The transition from military duty to civilian life can be difficult even in the best of circumstances. The ServiceNow Veterans Program aims to ease that passage and put veterans and their spouses in the driver’s seat of careers in the IT sector. […]
Based on the most recent Cross-Agency Priority (CAP) Goals update released June 20, the Federal government is nearing completion of its Improving Customer Experience (CX) With Federal Services CAP Goal. […]
The National Cancer Institute (NCI) is creating new digital workflows to streamline processes and automate administrative functions. The goal is to create efficient, modern services that enable NCI staff to stay focused on supporting cancer research and advancing scientific knowledge to help people live longer, healthier lives. […]
While some of the most impressive tech in the world flies high above our heads, the Space Telescope Science Institute (STScl), operated by NASA for the Association of Universities for Research in Astronomy, is working to bring the tech on the ground into the 21st century as well, explained Susan Reed, IT Manager at STScI, during ServiceNow’s Knowledge 2019 conference on May 7. […]
The United States Agency for International Development (USAID) is deploying enterprise-wide self-service HR, helping to keep USAID’s 11,000 employees focused on delivering humanitarian aid on a global scale. […]
Federal IT leaders discussed the opportunity to share applications across government to reduce duplicative efforts and costs, and improve employee and customer experiences at ServiceNow’s Knowledge 2019 Conference. […]