The National Geospatial-Intelligence Agency (NGA) issued a request for information (RFI) for a cloud-based case management tracking system (CMTS).
According to the RFI, the case management system app will be used by NGA’s Office of the Inspector General (OIG) to track its investigative cases. For the new management system, NGA is looking for a vendor to provide software-as-a-service (SaaS).
NGA said the CMTS will need to be hosted in a secure unclassified cloud environment and will need to provide services that support administrative and criminal investigations, as well as related business intelligence analytics. The eventual contractor will need to host the app and all data on a FedRAMP-certified Level High – Information Impact Level 5 cloud. Data hosted alongside the app will include Controlled Unclassified Information, including information labeled as unclassified/for official use only and personally identifiable information.
The solution needs to have, at a minimum, the following featured:
- Commercial-off-the-Shelf (COTS) software that offers the ability to tailor workflows to better fit NGA OIG’s internal processes.
- Pre-configured processes for hotline/case intake, decision to investigate and case assignment, investigative process, case closure, and periodic reporting.
- Web-based interface with IG complaint hotline enabling direct input of complaints by individuals into the application.
- Automated processes including sending notifications, creating letters from templates, creating and/or modifying work assignments, and requesting and granting approvals for certain workflow actions.
- Ability to export reports and data in formats that are easily readable and facilitate analytics.
- Auto-population of entered data into the relevant investigative files, such as: investigative plans, reports of preliminary investigation, reports of investigation, and coordination memoranda.
- Ability to track work hours charged to a specific case or project.
- Ability to upload, store, and maintain evidence associated with a case.
- Ability to create, save, and share templates.
- Collaborative document editing with auditable version control.
In terms of business analytics capabilities, the CMTS needs to provide customizable business intelligence features including dashboard display, routine and ad hoc reporting of investigative data, and data discovery tools. Additionally, it must be capable of generating pre-built semi-annual reports to Congress.
Responses to the RFI are due May 10.
