The Office of the Inspector General (OIG) for the U.S. Government Publishing Office (GPO) has released results of a two-part survey that found most GPO employees were satisfied with IT support and top leadership’s communication in keeping them informed during the COVID-19 pandemic.

According to the survey, GPO employees said that they were satisfied with the technical telework resources provided by the agency. Further, employees surveyed said that they were satisfied with the level and frequency of interaction with their supervisors during maximum telework operations. In total,  61 percent of supervisors responded that their number one priority was to get employees a government-issued laptop with high speed internet access to the GPO network.

Elsewhere, 322 of 348 respondents (93 percent) were either satisfied or very satisfied with the GPO Director’s communications. “The Director sends messages to GPO employees at least once per week and is very candid with the information he delivers,” the OIG said. “The bottom line is that GPO employees think the Director has done an excellent job keeping them informed during COVID-19.”

While a majority of employees felt mostly satisfied with the safety protocols that GPO implemented, 30 percent of employees surveyed said they did not feel safe – a margin that the GPO OIG said was “statistically significant,” adding “the sentiment is reasonably due to factors outside of GPO’s control.”

GPO employees also stated that they would like to see increased telework opportunities on a post-pandemic basis.

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Jordan Smith
Jordan Smith
Jordan Smith is a MeriTalk Senior Technology Reporter covering the intersection of government and technology.