Considering the increased pressure on Federal IT from remote work, every Federal leader is focused on continuing the modernization momentum – transitioning to modern, digital services running in near real-time to ensure productivity and mission delivery.

So, how are agencies managing? What challenges do leaders face as they work to dissolve data silos, reduce costs, and proactively resolve problems before impacting employee and citizen experiences? How efficiently are they predicting and preventing IT issues – and preparing to automate? Importantly, where do they still need help?

MeriTalk, in partnership with ServiceNow, surveyed 100 Federal IT decision-makers to explore modern IT Operations Management practices, looking at what tools and techniques are in place and which are needed to support resilient government service delivery.

Download the “Power of Prediction” infographic to learn more.