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Government Panel: CX Transformation for Federal Agencies
Hear directly from your peers – what worked and what didn’t in their journey to improving customer engagement while meeting organizational missions. This panel will cover the strategies, tactics and technologies agencies leverage in support of successful CX initiatives. Panel members will provide insights, lessons learned and best practices for delivering leading customer experience-based programs.
Session Speakers
Unit Chief, Policy and Response Unit
Student and Exchange Visitor Program
U.S. Immigration and Customs Enforcement
Deputy Director
Center for Clinical Standards for Quality
Centers for Medicare and Medicaid Services
