Technology in 2019 is advancing at full throttle, and Federal agencies are not exempt from having to keep pace. Signed into law by President Trump on December 20, 2018, the 21st Century Integrated Digital Experience Act (IDEA) has placed new minimum requirements for basic functionality and security of Federal websites and digital services. […]

Data is the lifeblood of modern business, and companies that succeed in their digital transformations can achieve a sustainable competitive advantage. A recent article in The Economist noted that in today’s economy, “the world’s most valuable resource is no longer oil, but data.”1 Data-centric companies operate more efficiently and outperform the competition. Enterprises that are […]

Today’s workforce is trading in their cubicles and corporate desktops in favor an any-location, any-device work style. And as the modern workforce continues to be fueled by the emergence of digital natives, their appetite for user-friendly, cloud-based services grows, the center of work is shifting to the cloud. But managing a proliferation of SaaS, web, […]

The growth of mobile technologies has made personalization and instant access to information fundamental customer experience expectations. But, according to Forrester’s 2018 CX Index, 80 percent of Federal agencies’ customer service falls between the range of “mostly poor” and “very poor.” How can agencies provide effortless, connected, and proactive services to drive mission success and exceptional citizen experiences? […]

For a growing number of public and private sector organizations, cloud is the future – a game-changer for mitigating risk, enhancing effectiveness, and initiating new capabilities. To learn more about ongoing progress and challenges associated with cloud adoption, Government Business Council and Salesforce launched an in-depth research study in May 2017. […]

An increased desire for rapid and scalable capability delivery has shifted focus to Cloud as an enabler of effective application development and deployment. The integration of Agile into a Cloud Native application life cycle process may not consistently allow an organization to more rapidly and reliably develop and scale applications. Product alignment concerns, and a lack of collaboration between operations and development teams, are often the primary culprits in today’s increasingly complex Agency environments. […]