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Federal agencies are evolving to meet the COVID-19 crisis, moving through three key stages:  crisis response, readiness, and resiliency.  Once operational in a crisis state, teams work to understand and manage risk; then, build operational resiliency for the future with agile platforms, automation, and contextual decision making.

ServiceNow’s Bob Osborn and Jonathan Alboum discuss key steps in each stage on the roadmap to resiliency and lessons learned from working with government leaders on the front lines.

Episode 1: From rapid response to readiness in the new normal
Interview with Jonathan Alboum, Principal Digital Strategist for the Federal Government at ServiceNow

How are Federal agencies meeting the COVID-19 crisis today?  What’s involved in moving from initial crisis management, to improving an agency’s ability to meet unexpected changes and needs?

Episode 2: Readiness and risk management
Interview with Bob Osborn, Chief Technology Officer of Global Governments at ServiceNow

What are agencies doing now, and how can they modernize risk management as they move from initial stages of crisis response into the next stage of readiness?

Episode 3:  Readiness and AI
Interview with Bob Osborn, Chief Technology Officer of Global Governments at ServiceNow

As a result of the pandemic, agencies and industry are learning a lot about how to better use technology. What role does automation and artificial intelligence play as agencies move from crisis response into this next stage of readiness?

Episode 4:  Building a resilient government
Interview with Jonathan Alboum, Principal Digital Strategist for the Federal Government at ServiceNow

As agencies compile lessons learned through the COVID-19 crisis, what are the most important steps involved in building the resiliency needed to meet future challenges? What “new” ways of doing things will likely become standard practice going forward?